Case study: When a new managing director at the company’s British Gas Business division needed to turn around performance, personal leadership was a vital and effective intervention. The business outcomes were staff involvement and increased profitability. And recently this investment in personal leadership resulted in the division being voted by its own employees into Financial Times’ ‘Best Places to Work’ and Sunday Times’ ‘Best Companies to Work For’.
Case study: More engaged employees provide a better shopping experience for customers. The Personal Leadership Programme had a major impact on staff engagement and customer satisfaction. It has been delivered from board level to store manager level